Office 2016 crashes when dragging emails or attachements into Google - Microsoft Community

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we having issue multiple users. when drag email or attachment google chrome, outlook 2016 will crash majority of time. causes outlook crashing sporadically all day. has been happening little while i'm not sure version started with, maybe build released current channel in june or july (most our users use deferred channel). run mix of windows 10 1607/1703.

here log collected pc running windows 10 1607 with microsoft office click-to-run 32-bit version 16.0.8625.2121:

<modified moderator due privacy>

log name:      application

source:        application error

date:          2017-11-23 12:56:19 pm

event id:      1000

task category: (100)

level:         error

keywords:      classic

    <data>

    </data>

    <data>

    </data>

  </eventdata>

</event>

hi david,

regarding “when drag email or attachment google chrome”, mean drag email or attachments gmail account using outlook 2016 client or else?

please try using outlook in safe mode , disable add-ins see whether problem still occurs.

start outlook in safe mode. 
1. choose start > run.
2. type outlook /safe, , choose ok.

if outlook work in safe mode, problem 1 of add-ins. you'll need disable add-ins before restarting outlook.

moreover, update latest version 1710 (build 8625.2132) check issue, see: version , build numbers of update channel releases

best regards,
shyamal


Office / Outlook / Windows 10 / Office 365 for business



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