Microsoft office failed to launch on Mac after Seirra update - Microsoft Community

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my ms office no longer works , has affect work productivity.

what have done far update software mac , office programs. issue still persist. please asap.

the following error report:

microsoft error reporting log version: 2.0

error signature:
exception: exc_bad_access
exceptionenumstring: 1
exception code: kern_invalid_address (0x000000008badf00d)
date/time: 2017-08-22 02:10:30 +0000
application name: microsoft outlook
application bundle id: com.microsoft.outlook
application signature: opim
application bitness: x64
application version: 15.37.0.17081500
crashed module name: libsystem_pthread.dylib
crashed module version: 1.0.0.0
crashed module offset: 0x000000000000138c
blame module name: wlmkernel
blame module version: 15.37.0.170815
unsymbolicatedchecksum: 88617aa65902d6de8be419bd8bdd830a
blame module offset: 0x0000000000006f62
stackhash: ffff89de_background
application lcid: 1033
app info: reg=en loc=0x0409
build type: ship
audience: (null)
audiencegroup: (null)
audiencechannel: (null)
crashed thread: 6


hi hazman hamid,

 

please make sure newest version outlook mac. if so, better you, need collect full log check them. can provide full logs? protect privacy, have sent private message collect them. please click on link below access private message:

 

https://answers.microsoft.com/en-us/privatemessage/new

 

best regards,

erick



Office / Outlook / Mac / Office 365 for business



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