Something Went Wrong when trying to add an Office 365 account to - Microsoft Community

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i office 365 account comcast bonus business internet.  moved exchange office 365.  working fine.  on laptop on 1 of logins (jeff), outlook wasn't syncing o365 account -- deleted regenerate data file. keep getting error when trying add email account  - says "we getting things ready", dialog blanks, , then 
"something went wrong, please try again"  - 

i try again, change account type office 365, still same error.   

creating new profile causes outlook crash upon loading. 

it works fine when attach same email windows mail or on same computer different user account.  old data

i have tried many times add account again.

i have repaired office. have totally uninstalled office , reinstalled. 

i have run microsoft support , recovery tool -- checks out ok, when tool creates new profile, outlook hangs , closes.

  if can new profile not crash, says has connect exchange or something. 

my office 365 account works other installs of office 2016 (version 1710) 

the readiness check in the  says should fine. 

i had readiness check tool create new profile, , when runs, message "cannot start microsoft outlook.... cannot open outlook window.  set of folders cannot opened must connect microosft exchange current profile before can synchronize folders outlook".      

   again makes no sense because can access same email account other computers, phones, windows on laptop's account , other user profiles on laptop. 

it's driving me crazy. 

what problem  - cache need clear allow account added without issues. 

hi jeff,

good hear works now. 

since resetting pc makes work, understanding original issue related cache on pc. let's monitor , welcome post if comes back. 

regards,
alan



Office / Outlook / Windows 10 / Office 365 for business



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