Skype for Business Video freezing - Microsoft Community

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i having issue when using skype business in video feed (what others in call can see of me) freezes after few seconds , revert showing profile picture. can restart video same thing happen. issue not replicate when in video device settings in skype business.

i using microsoft lifecam hd 3000 on dell precision desktop running windows 10. 

solutions tried far include;

  1. different camera (same model)
  2. ran dxdiag
  3. swapped usb ports (v3 , v2)
  4. made changes registry settings
  5. used 32bit , 64bit versions of office
  6. shouting

i have enabled full logging in app but, annoyingly, files produced not in user readable format.

does have other useful suggestions?

hi,

i have got access alternative brand of webcam , works without problem.

please can mark thread closed won't able generate log files microsoft lifecam hd 3000.

thanks trying anyway. 



Office / Skype for Business / Windows 10 / Office 365 for business



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