Outlook 15.38 preview pane not functioning since update–Mac - Microsoft Community

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outlook opens correctly, message preview remains stuck on whichever message highlighted when opens, scroll through inbox.

hi chris,

regarding version 15.38, can clarify if 15.38.170902?

i'd confirm if have installed add-in in outlook mac. if so, please start outlook mac in safe mode via article below diagnose issue.

https://support.microsoft.com/en-us/help/2398596/how-to-use-a-clean-startup-to-determine-whether-background-programs-ar

if issue persists, please provide following troubleshooting:

1. share detailed steps reproduce issue , related screenshots. try reproducing issue based on information , check if can find clues.

2. how issue happen?

3. is there in common messages "stuck?"


thanks,

lance



Office / Outlook / Mac / Office 365 for business



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