Missing files in onedrive - Microsoft Community

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hello

i'm missing files onedrive folders. folder structure visible, files inside them not.

this problem on onedrive.live.com desktop windows 10 know it's not sync problem.

there nothing in recycle bin relating of these missing files. there hundreds of files missing.

not folders empty, folders i've used more present , correct. 

what going on? has onedrive lost these files, , there way them back, need them!!!! please help


thanks

hi rosie,

the issue due onedrive sync engine corruption. let's resolve performing steps below:

  1. press windows key + r to open run window.
  2. in run window enter following: %localappdata%\microsoft\onedrive\onedrive.exe /reset
  3. click ok.  onedrive system tray icon on desktop should disappear , re-appear after minute or two.
  4. if onedrive system tray icon not re-appear after few minutes, following.  in run window enter:

            %localappdata%\microsoft\onedrive\onedrive.exe

feel free anytime , update on how goes.



OneDrive / Working with files and folders on OneDrive / Searching for and recovering files and folders / OneDrive Web (OneDrive.live.com)



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