Display of email history from an Applicant Tracking software to - Microsoft Community

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hello

my recruiting colleagues , myself use hr software called bamboohr. 1 of areas ats (applicant tracking system). tool allows us to email applicants directly through the software, , receive copies of emails in our outlook mailbox (we use outlook mac, version 15.40 (171108)).

i reached out vendor issue have, it seems behaviour in terms of email trail tracking varies according to the email providers. sent me screen captures of email trails other providers, , seemed behaving way want. 

here is the problem have: every new email receive in outlook, copy ats's email functionality, not include whole trail of conversation, if keep answering same conversation. every new email includes 1 previous email or, @ most, last 2.

how can ensure keep whole conversation visible every new email?

thanks

claire

hi claire,

please check whether issue resolved updating. latest version of outlook 15.41.171205. update outlook, please go "help"> "check updates..."

if issue persists when use outlook mac directly,  it recommended contact outlook mac experts clicking on contact support feature on the help menu is a dedicated support channel outlook mac issues.

if issue occurs when use applicant tracking software, shoud compatibility issue software, not outlook mac. may contact software support move forward issue.

thanks understanding.

regards,

hans



Office / Outlook / Mac / Office 365 for business



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