Outlook 2016 crashing often - Microsoft Community


we have new computer (running windows 7) has outlook 2016 keeps crashing. uses communigate pro mapi plugin email service. transitioning 2016, none of other computers have issue same setup.

from event viewer:

faulting application name: outlook.exe, version: 16.0.4573.1001, time stamp: 0x596ef72e
faulting module name: ntdll.dll, version: 6.1.7601.23864, time stamp: 0x595fa490
exception code: 0xc0000005
fault offset: 0x0004eb83
faulting process id: 0xcb0
faulting application start time: 0x01d3266ab41a3aae
faulting application path: c:\program files (x86)\microsoft office\office16\outlook.exe
faulting module path: c:\windows\syswow64\ntdll.dll
report id: b1222240-926e-11e7-bfc5-d0577bc0e2ce

i have disabled plugins not needed. ran in safe mode etc, fail replicate happens user multiple times per day. crashes , lose work in middle of sending emails.

anyone have ideas causing this?

thank you!

you need state plugins available, whether active or not.

and run ms utility against ol see finds https://www.microsoft.com/en-gb/download/details.aspx?id=36852#



Office / Outlook / Windows other / Office 2016



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