Word is not starting; Excel starts but is hanging - Microsoft Community

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i have office 365 subscription. excel open if double click excel file - file open. when try within file excel quits working , not responding shows in top of screen. 

word not start - shows starting window forever. previous attempt did not start , can safe mode. doesn't work either. 

publisher appears have problem - start when try open new document says not responding. 

powerpoint , access both working fine. 

i have been trying suggestions in various posts have read on here , nothing has worked.

i have run scannow test , clean.

i have tried repair option - quick , full - neither helped. 

i have uninstalled office , re-installed , has not helped either.

thanks, 

janine

the information you've provided pertains possible software conflict. further isolate concern, suggest start device in clean boot environment , check if encounter same issue. this, follow steps provided on link. if affected office applications runs correctly, proceed how determine causing problem performing clean boot topic determine , fix cause of error. click drop-down arrow view appropriate steps.

let know should need further assistance.



Office / Word / Windows 10 / Office 365 Home



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