Shared Mailbox is Not Updating - Office 365 - Microsoft Community

as of october 14, 2015 shared email box folders not updating through office 365 account.

we have 5 share email boxes not updating laptop install outlook application. status bar when accessing folder states "updating folder" , "connected." primary account updating properly. other user of shared email boxes receiving updates.

hi nexusnow,

 

based on description, problem affects you. check if problem related office 365 account or outlook client, try opening shared mailbox in outlook web app , check if can see emails there. here steps:

1. log in mailbox using outlook web app.
2. in navigation bar on top of outlook web app screen, click on name. drop-down list appear. click open mailbox.
3. type email address of shared mailbox want open, , click open.

 

meanwhile, don’t know outlook client use now. outlook windows client or outlook mac client? also, please tell detailed version of affected outlook client.

 

also, please contact office 365 admin in organization , let him remove office 365 account shared mailbox , reassign access license check if problem can solved.

 

regards,

barry

Office / Outlook / Other/unknown / Office 365 for business