Folder & Subfolders missing in Outlook 2013 - Microsoft Community

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i posted yesterday, reason thread locked , cannot reply acelyn alc, copying/pasting question/reply/answer , trying again.

i have gmail account synced outlook, , today, 1 of folders , of sub-folders inside folder missing.  i've looked missing email know in 1 of folders, , done control-shift-f thing, , says it's located in "inbox", it's not.  i've downloaded mfcmapi program, , missing folder not located ipm_subtree drop down list either.  it showing when log gmail account on-line, sub-folders within folder.  how folder , it's sub-folders outlook?  help please!!!

acelyn alc replied on 
microsoft

hi kat,

for have better view of concern, please provide following information:

  • what type of email account set in outlook (pop3, imap, exchange , exchange active sync)?
  • do receive error messages when click on ‘send/receive’?
  • how many data files opened in navigation pane of outlook 2013?

meanwhile, suggest check if folders , sub-folders visible on web mail. if not, let's reset outlook folder , check if can locate sub-folder.

to this, click on start > all programs > accessories > run copy , paste the following command line in open box , press enter > outlook / reset folders.

we waiting response.

hi acelyn,

thank responding.  here answers questions:

  • what type of email account set in outlook (pop3, imap, exchange , exchange active sync)?  imap
  • do receive error messages when click on ‘send/receive’?  no
  • how many data files opened in navigation pane of outlook 2013?  i have 10 email accounts in navigation pane in outlook 2013

in windows 10, there no "run" dialogue box in start menu, able search "run" comes desktop app, , entered command line suggested.  nothing happened.  my missing folder & sub-folders still gone.  

what else can try?  again, folder , it's sub-folders show on web based gmail.  thank help.

hi hal....quick update.  i deleted account, , added back.  everything there, including missing folder & sub-folders , it's working properly!  thanks help!  that easier trying figure out problem , fix it. 


Office / Outlook / Windows 10 / Office 2013



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