I cannot open my E Mail account - Microsoft Community

hi,

i correcty logging in, outlook opens, stops before showing messages without explanation. (it not refuse my password). happens both, mobile phone , computer.

and message (in spanish) :

la conexión ha caducado

"el servidor outlook.live.com está tardando demasiado en responder.

    el sitio podría estar no disponible temporalmente o demasiado ocupado. vuelva intentarlo en unos momentos.
    si no puede cargar ninguna página, compruebe la conexión de red de su equipo.
    si su equipo o red están protegidos por un cortafuegos o proxy, asegúrese de que firefox tiene permiso para acceder la web."

thank you

constantinos g.

hi constantinos,

it’s possible server declined access outlook.com, causing error message appear. arrive @ appropriate troubleshooting steps in addressing concern, we’d ask few questions:

• is happening browsers?
• have tried resetting browser? if you’re using ie , haven’t tried yet, may check article steps on how it. reset other browsers, suggest contact app support further assistance.
• how connected internet?
• have tried disabling antivirus? check if there’s conflict caused program.

in meantime, recommend checking server health of account determine if server causes concern.

we’ll keep eye out response.

indeed, dear geneviève, right: wrote internet company , remotely resetted router: works perfectly!! still, perplexted how such problem occur.! problem solved! thank much!

Outlook.com / Email / Sending, receiving, and reading email