CRM 2016 plugin for Outlook 2016 crashing bug - Microsoft Community

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hello,

i have not been able find on specific issue on web hoping clarification on this.

the issue occurs outlook crash , stop responding when begin writing , email, attach file, , go track or set regarding email. seems happen every time without fail. have tested "vanilla" computer (fresh install of windows 10 no non-default programs installed except microsoft office 365 , crm plugin) , issue still persists.

it seems order of operations thing because workaround track/set regarding email prior attaching file , work fine.

this issue has been going on few months (just getting around posting now......) , through whole time of testing, have had latest updates everything, (windows, office, plugin) isnt issue , not issue specific update release.

any info appreciated,

-eric

hi eric,

add ins or plugin installed 1 of possible reasons why you're having issue. start troubleshooting, suggest run outlook in safe mode , check if issue reoccur.

here steps on how run outlook in safe mode:

  1. click win + r.
  2. type outlook.exe /safe.
  3. hit ok.

let know how goes.



Office / Outlook / Windows 10



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