Call to one person horrible quality, add a second and good call - Microsoft Community

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hello, had issue calls @ work.  if tried call coworker, qualify , quality bars in call red.  moment add third call, call quality good.  solution have taken placing call coworker , our cell phones, have third person in call.

is there solution this?

windows 7 or 10 or mix of two.

on same lan or remote

none of makes difference, call bad , cannot hear other side, till third person pulled call.

hello jav-man,

 

according description, may network issue. please change network check issue.

 

also, please let admin use call analytics troubleshoot poor skype business call quality on side, see:

https://support.office.com/en-us/article/use-call-analytics-to-troubleshoot-poor-skype-for-business-call-quality-66945036-ae87-4c08-a0bb-984e50d6b009

 

hope information helpful.

 

regards,

rudy



Office / Skype for Business / Windows other / Office 365 for business



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