Office 365 - Microsoft Community

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split thread.

how fix problem , every time sign in micro 365 go word sends me error message 

it says 

 we're sorry feature appears broken , needs repaired.use program , features option in windows control panel repair microsoft office.

please need work , did cost me $80.00  , dosn't work 

hi tammywyant,

 

start word 2016 in safe mode , check if works.(open office apps in safe mode on windows pc.)

if can open word 2016 in safe mode, please disable add in 1 one, check add in root cause.

  • click file menu , select options.
  • select add-ins @ the left pane.
  • at bottom pane, select com add-ins , click go…
  • uncheck checkbox next add-in want disable , click ok.
  • restart microsoft word.

 

and, better understand situation , you, please provide information below:

1. issue occur when use other apps.(for example, excel, ppt, etc.)?

2. product name& full version number. (about office: version of office using?)

3. operation system. (which windows operating system running?)

 

regards,

moja



Office / Word / Other/unknown / Office 365 for business



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