Office 365 - One Drive for Business - Outlook 2016 - Shared documents. - Microsoft Community

we have 1 user when receives email shared, 1 drive business, document can't document open. links / email comes co-worker, other co-workers can open fine, outside vendors have no issues opening them. when receives email clicks link , nothing happens. if has word document open, , minimized, , tries open emailed shared document bring minimized word document forward, not open shared document in email. have uninstalled , re-installed office on users machine. have scanned viruses. running out of options , thoughts. 1 else have this? thoughts or guidance appreciated.

windows 7 x64

microsoft office 2016 [ office 365 e3 subscription] [32 bit ] [v.16.0.7766.2096]

thanks!

fb

hi frank,

 

thanks updates.

about “tries open straight outlook, word program opens, sits , spins [ close word ]”, please confirm if user steps below:

1. click attachment icon
2. click “open file”  

if not right steps, please correct information.

 

on other hand, mentioned “you close browser , go outlook, , double click same document opens without issue.”, mean user can double click attachment open document?

 

in meantime, check if issue related integration between word , onedrive outlook attachment, please follow steps below see result:

1. go onedrive>select word document>click “share” button>create specific people link 
2. click apply> send
3. let user open shared link in browser invitation email 
4. click open in word see if can open document in word in way. 

 

thanks,

rena

Office / Outlook / Windows other / Office 365 for business