Outlook file previewer breaking daily - Microsoft Community

-

hello,

i trying 1 of users perplexing issue. having exact problem described in microsoft article below:

https://support.microsoft.com/en-us/help/3100511/-this-file-cannot-be-previewed-because-there-is-no-previewer-installed

first, information users setup:

- windows 7 professional sp1 x64

- microsoft office 365 business 

- vmware horizon virtual machine

- connecting via hp thin client


couple of other points

1) cannot download/install patch referenced in fix because office 2016, apparently different enough office 365 business patch not applicable , won't allow me install it. result must use registry workaround

2) registry fix works no problem, however, problem reverts every day.

- cannot life of me figure out causing this. have removed both user , machine group policies (to test), there no scheduled tasks outside of normal "baked in" windows tasks, , getting no relevant information event logs (though it's possible i'm looking in wrong place"

3) built separate virtual machine user, , problem followed onto new vm. users personal data transferred (not appdata, in case)

4) building , testing new virtual machine (before user using it), connect remotely using manageengine , vmware console. when accessing vm way, did not seem break previewer. once swapped vm user , logged in @ desk, broke.

5) have replaced thin client twice, eliminate chance of hardware issue.

6) sitting @ users desk, can run registry fix, log out, , log in , previewer continue work, seemingly ruling out having login breaking it.

i sure forgetting little details, if has idea causing ears.

thanks

hello johnny,

not entirely sure why won't let me sign proper microsoft account, either way wanted solution provided did not resolve going on, did find solution.

basically have line of business accounting software opens outlook part of it's startup routine. seems previewer not work if opened way. totally unaware user opening outlook way, looking explains why , had such different experiences while troubleshooting (because opening through standard shortcut).

either way, thank help

-sto



Office / Outlook / Windows other / Office 365 for business



Comments

Post a Comment

Popular posts from this blog

Can't Sign-in to OneDrive - Microsoft Community

-
Image
can't sign-in onedrive account surfacepro laptop last 2 weeks. have no problem signing-in , syncing on desktop pc. below error message error code: 0x8004def7. when access onedrive.com surfacepro try fix it, couldn't find error. appreciate help. thanks. hi thomas, a few possible reasons can cause error message. identify cause of problem, know following information: are signing in onedrive sync app or office app word or excel? have tried signing in using web browser on https://onedrive.live.com/ ? have made changes computer before experiencing issue? what troubleshooting steps have tried far? in meantime, suggest make sure have latest windows updates . keeping windows up-to-date ensures have latest security updates , fixes. for additional troubleshooting steps can perform, may refer following link: fix onedrive sync problems . we wait response. OneDrive
Read more

Shared mailbox permissions - Microsoft Community

-
Image
hi we have shared mailbox shared user , want use tasks of shared mailbox not updating when make changes. there solution this? hi karabotladi, when shared shared mailbox user, did grant permissions him? if share task user, on permissions tab, in name box, click name of person access want change. under permissions, in permission level list, choose permission level. if share shared mailbox user, use admin account log exchange admin center > recipients> shared> select , double click it> mailbox delegation> add user full access list. regards, vanessa Office / Outlook / Windows 10 / Office 365 for business
Read more

Outlook 2016 for Mac - Multiple Issues, Error 17884 - Microsoft Community

-
working mac users @ business. have few issues outlook 2016 not seem have clear cut solutions can find searching community. new emails - messages sporadically go straight outbox after being sent, not send until user exits re-opens outlook, work after multiple restarts. error code see corresponding 17884 sync status - thousands of items have yet synced. sync status show proper statistics items syncing, statistics change 'server busy' , have no idea if still syncing in background or hung up. using 'sync folder' or 'send & receive' stack more items sync status window no progress made. connection window in bottom right corner - upon start up, display 'not connected'. can leave outlook open prolonged period of time , never change, if change status of outlook online offline multiple times in tools window. so far have rebuilt profile scratch within outlook tried opening outlook on multiple wifi networks tried ope
Read more