MP4s not working in Sway - Microsoft Community

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hi! 

i uploaded mp4 sway. seemed work fine initially, when try play sway error message "sorry, sway can't load 1 or more videos"

the video recorded in camtasia , produced 960 x 720 smart player. file 11 mb. i'm using sway in browser part of office 365.

any suggestions?

thanks

heather

thank update. since have tried clearing browsing history , using inprivate browsing when attempting insert mp4 video in sway, suggest resetting internet explorer. note: there's possibility favorites refreshed well. so, follow steps on link. may embed video in sway, kindly follow workaround here. article provided how embed content in sway , supported sites.

should encounter same issue, highly encourage send feedback in our sway uservoice.

don't hesitate reach out if have other concerns.



Office / Sway / Web



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