Word/Powerpoint/Outlook/etc. Crash Upon Startup - Microsoft Community

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hi,

all of microsoft office 365 products on mac crash upon startup giving me exc_bad_access kern_invalid_address error signature.  i have tried several times delete , re-install office 365 suite, nothing seems correct problem.  has else seen problem or know how fix it? 

thanks!

hi naomi,

 

to troubleshoot issue, please provide following information:

 

1.some related screenshots of error message "exc_bad_access kern_invalid_address".

(please mask private information if there any.)

 

2.your office version.

(since office applications crash upon startup, can check office version in finder>applications>word (or other office applications)>find version information in version section)

 

3.mac version. (apple menu in upper left corner>about mac)

 

4.where download , install office? please clarify it.

 

 

regards,

tina



Office / Word / Mac / Unknown/other



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