Feedback for Microsoft Tech Support agent Jim Bess - Microsoft Community

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got off tech support chat jim bess, office tech support agent.  went out of way me, spending on hour , half figure out solution problem couple of other tech support agents unable resolve.  kept trying , researching possible solutions until fixed problem, showing initiative , commitment customer satisfaction.  unfortunately remote connection crashed before able fill out customer satisfaction survey, hope feedback through channel reaches management!  way, problem 1 on 100 people on uservoice seem complaining about, namely ability open multiple sheets in excel @ once after recent updates.  in case, turned out no longer able because, jim discovered, computer stuck in tablet mode.  imagine if 100 angry customers facing same simple issue , no 1 had figured out till now!



Office / Unknown/other / Windows 10 / Office 365 Home



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