Trouble signing in to Outlook - Microsoft Community

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hi,

we're having trouble signing in outlook.

it looks might caused difference in accounts bought office 365 , outlook...

on our pc we're signed in office 365 "account 1" bought it.

outlook bought "account 2", downloaded (again recently) can't seem sign in.

what solve this? great! thanks

hi johanna,

please noted outlook needs kept activated "account 2" signed in , pc (outlook) connecting internet. after that, can continue configure "account 1" under same profile of "account 2" or can configure "account 1" under different profile.  for more information, can refer to 

https://support.office.com/en-us/article/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d (outlook profile)

https://support.microsoft.com/en-us/help/2758902/how-to-set-up-an-internet-email-account-in-outlook-2013-or-2016 (configure account in outlook under same profile)

so, if have problem during process, please clarify details (ie, step, error, screenshot?). 

regards,

alan



Office / Outlook / Other/unknown / Office 365 for business



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