HD Webcam not supported. - Microsoft Community

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hi,

i'm having trouble using both skype , skype business @ company's conference room. 

the webcam using manufactured kestrel, , hd. works fine other programs, skype shows blurry image stripes 

how support regarding hd video connection?

thank you

hi hailhydra,

if you're looking new usb headset or webcam improve skype/skype business call quality, can refer list -https://support.skype.com/en/faq/fa34615/what-are-the-best-usb-headsets-and-webcams-to-use-with-skype . source is http://partnersolutions.skypeforbusiness.com/solutionscatalog, where certified headsets , webcams listed in personal peripherals & pcs category.

please check whether webcam device use listed. if yes, please refer article below improve video connection in skype business.

https://support.office.com/en-us/article/troubleshoot-audio-and-video-in-skype-for-business-62777bc6-c52b-47ae-84ba-a8905c3b71dc

thanks,

lance



Office / Skype for Business / Other/unknown / Office 365 for business



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