Word crashes when i use mail merge - Microsoft Community

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problem signature:
  problem event name: appcrash
  application name: winword.exe
  application version: 14.0.7189.5001
  application timestamp: 59d5c8de
  fault module name: mso.dll
  fault module version: 14.0.7188.5002
  fault module timestamp: 59adb20f
  exception code: c0000005
  exception offset: 00c23011
  os version: 6.1.7601.2.1.0.256.4
  locale id: 1033

additional information problem:
  lcid: 1033
  skulcid: 1033

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why happen , how can fixed. i've tried troubleshooting problem word keeps crashing.

hi jose,

this kind of error occurs due third party apps installed on word app, conflict anti-virus installed on computer or app not updated. issue fixed in october 3, 2017, update word 2016 (kb4011140). please see kb4011140 article on how install update.

keep updated if comes can further assist you.



Office / Word / Other/unknown / Office 2010



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