Password issues - Microsoft Community

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have bought 365 licence , run email account on outlook.  have changed password , inexplicably both forgot write down , have forgotten it!  consequently when on email account can see old items can't refresh asking password.  when try , reset outlook password online going round in circles , getting messages haven't set administrator.  need physically speak resolve.  can please?

hi ianwightman,

 

if admin has given permission reset password go to, passwordreset.microsoftonline.com/. contact admin if don't have permission change password.

 

for admins, please sign in office 365 portal office 365 admin account. navigate users > active users > select affected user , click reset password.

 

regards,

barry



Office / Outlook / Other/unknown / Office 365 for business



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