Accessing Email on macbook pro - Microsoft Community
Office / Outlook / Mac / Unknown/other
hi diane,
according description, seems account wasn’t connected mail server. please follow instructions in link set account: https://support.office.com/en-us/article/set-up-outlook-on-your-mac-b361938b-6a78-4dc6-b32b-3bfc97201324#id0eabcaaa=get_started
you can check whether have set account correctly in outlook. if account connected mail server correctly, click inbox of account , see status in lower right corner shows: “connected to:*** email address removed privacy ***.
if still have questions, please use in-app support further assistance. open outlook , click help -> contact support. have dedicated support channel kind of issue.
best regards,
rick
Office / Outlook / Mac / Unknown/other
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