Powerpoint for mac ( Office365 for Mac ) Exception - Microsoft Community

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i encountered exception "exc_bad instruction" after update version in middle of july.

operating system information
operating system: mac os x 10.12.6 (build 16g29)
cpu: intel x86, logical cpu count: 4, frequency: 3300 mhz
physical memory: 16384 mb
device: macbookpro13,2
screen: 2560.000000 x 1600.000000, bitsperpixel = 24, frame = 0.000000, 0.000000, 2560.000000, 1600.000000

microsoft application information:
error reporting device uuid: ------- hidden --------
error reporting uuid: ----- hidden -----
uls uuid: ---- hidden ----
crashedlogsessionid: ---- hidden ----
timefromlaunch: 0 hours, 1 minutes, 32 seconds
crashedsessionduration: 92
total errors on client: 32
crashedapp_virtual_memory_size_mb: 5552.207
crashedapp_resident_memory_size_mb: 1251.523
microsoft error reporting log version: 2.0

error signature:
exception: exc_bad_instruction
exceptionenumstring: 2
exception code: 0x00000001 (0x00000001057ed000)
date/time: 2017-07-26 02:29:49 +0000
application name: microsoft powerpoint
application bundle id: com.microsoft.powerpoint
application signature: ppt3
application bitness: x64
application version: 15.37.0.17071800
crashed module name: corefoundation
crashed module version: 6.9.0
crashed module offset: 0x00000000001112cb
blame module name: microsoft powerpoint
blame module version: 15.37.0.170718
unsymbolicatedchecksum: 28d481419dcd95fd234c161fd6813672
blame module offset: 0x00000000000026ea
stackhash: 30b7
application lcid: 1041
app info: reg=en loc=0x0411
build type: ship
audience: (null)
audiencegroup: (null)
audiencechannel: (null)
crashed thread: 0
uncaught objc exception, reason: -[nstaggedpointerstring getcharacters:range:]: range {0, 30} out of bounds; string length 1

hi bob

the current insider fast update 15.39 (170829).

regardless, think installing updates may fix problem.

takeshi, make sure mac has working internet connection, then:

  1. update mac os x. open app store , click on updates button. install updates.
  2. after, in office application go menu , choose check updates launch autoupdate app. let autoupdate install updates , restart mac.



Office / PowerPoint / Mac / Office 365 for business



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