Outlook.com email not working on web or Apple mobile Mail app, but OK - Microsoft Community

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hi

i can log in microsoft account.  can access outlook.com email (which uses own custom domain name) on mobile outlook app.

but when try , access email via web (chrome , edge) or apple mobile mail app, error.

the error is:

an error occurred when tried access mailbox because server information , mailbox couldn't found.
x-clientid: 6482693f67724fc6932f661e1e1ea33c  request-id 3cfe35b8-8bce-4a14-97d3-65b20ca8a09f  x-owa-error microsoft.exchange.data.directory.addriverstoreaccessnonlocalexception  x-owa-version 15.20.197.18  x-feserver lo2p265ca0057  x-beserver lo2p265mb0367  date:11/5/2017 3:53:34 pm

i have tried contacting microsoft support multiple times, ends asking me email them , tries  open outlook.com email, of course isn't working.  i'm stuck in cycle , need sorted out.

many in advance help  on this....

hello,

there few reasons why you're receiving error message multiple aliases set email address , if there's issue email address itself. assist you, suggest check status of account if there's issue or not. here's link can check status of account.

let know how goes , if need further assistance, feel free post back.


Outlook.com / Email / Sending, receiving, and reading email



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