split   thread.
    hello, i'm having exact same problem , happens pictures no matter file in. have windows 10 laptop , microsoft word 2016.
    julie h.
  thank you
                       
                hi julie, 
    to investigate issue side, i'd confirm following things:
  1. record video of issue side? may use mobile phone record video. can upload video cloud storage , share public guest link. if don't want share public, have sent  private message collect video.  
  2. open word>click file>account>capture screenshot of info under product information.  
  3. click start button>settings>system>about>let know os build , version of windows 10.
    regards,
  tim
             
                Office                /                        Word                    /                        Windows 10                    /                        Office 365 for business                
 
  
 
Comments
Post a Comment