email - Microsoft Community

hi,

our emails not coming in how used , customers keep telling send mail bounces them.

i have checked folder, through busy removal company used receive 40 plus emails per day.

thanks.

hello,

for identify if issue outlook application, need confirm information. please answer following:

• when did first encounter issue?
• does customers received bounce error messages?
• any changes took place on computer/email before issue occurred?

meanwhile, suggest perform troubleshooting steps below , check if resolve issue:

1. optimize browser, clear browser's cache , temporary internet files make sure not browser issue. may try access email using different web browser. 

2. many security programs includes "ad-blocking" protection. go through security programs running , check & disable ad-blocking feature, web blocking, add-ins etc. feature.

you may check link other steps need perform if haven't tried yet.

let know how turns out you.

thank you.

Outlook.com / Email / Sending, receiving, and reading email