not receiving emails - Microsoft Community
Outlook.com / Email / Sending, receiving, and reading email
does happen on outlook app or web mail? if you're using outlook app, version it?
if happens on outlook.com, may want try suggestions here: https://support.office.com/en-us/article/i-didn-t-receive-an-email-someone-sent-to-my-outlook-com-account-d39e3341-8d79-4bf1-b3c7-ded602233642
Outlook.com / Email / Sending, receiving, and reading email
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