Add external contact - Microsoft Community

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guys cannot contact external users , need assistance that.

i’ve reviewed online documentation, , check firewall settings, , skye business settings still need assistance.

please advise urgent!

many thanks

ryan

hi ryan,

 

can assume using skype business add skype users? if so, did skype user approve request? please double check it.

 

besides, account used skype user log in has microsoft account, can check via following link: https://support.skype.com/en/faq/fa12315/can-i-contact-skype-for-business-users-from-skype

 

if issue persists, need gather more information narrow down possible cause.

 

  1. please provide more details of issue such stuck in step. can find user in search category? or added user statues showing “presence unknown”. maybe screenshot can me better understand issue.
  2. please provide detailed version of skype business. gear icon>help>about skype business.
  3. does else in organization have same issue?

 

 

regards,

leo



Office / Skype for Business / Other/unknown / Office 365 for business



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