Powerpoint 365 , no shapes showing up in the insert menu

hi user reporting me re-occuring problem no shapes displayed in insert menu. i 've searched many web article found nothing special.

-i tought fixed problem @ first doing online replair problem re-occured right after. user told me @ next occurence reboot fixed problem.

-he working on microsoft surface latest gen/windows 10

ms office 365 mso 16.0.7726.1042 32 bits.

hi ydna_andy,

please run powerpoint in safe mode, check if still see same behavior:

note: stop office safe mode, exit , restart office application. start in normal mode unless there's problem opening application.

also, please check if have custom add-in installed may reflecting behavior. check, follow steps below:

in powerpoint application create new presentation, click file > options > add-ins.
at bottom of dialog box, change the manage dropdown to com add-ins, , select go.
clear checkbox enabled com add-ins. select ok.

if issue persists, please provide following information:

provide screenshot of office 2016 product information. screenshot, open powerpoint 2016 on system, click file>account, capture screenshot of information mentioned under product information.
a screenshot of insert ribbon powerpoint.
did make recent changes in system resulting in disappearance of shapes?
if possible, please sign in computer , use office affected user account, see if same thing happens.

thanks,

neha

Office / PowerPoint / Windows 10 / Office 365 for business

Triples