I am not able to add an Outlook.com Account to Outlook - Microsoft Community

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i having trouble adding outlook.com account outlook 2016. when add account email adress, outlook says finds settings account, orders me restart outlook changes can apply. after restarting , clicking on account says "cannot open set of folders, file xxxx.ost not outlook data file , in file explorer, file 0kb big. outlook can not connect using active sync since cant connect eas.outlook.com , cant add account using imap. 

please help, need account running. deleted .ost file, repaired outlook within "programs , features". using windows 10.

thanks in advance.

hi simon,

have article can use reference setup outlook.com account outlook 2016. follow steps on link.

update outcome can provide further assistance.


Office / Outlook / Windows 10 / Office 2016



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