Outlook Rule not Working - Microsoft Community

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hi

a user, lets call doris,  has access both own mailbox , shared mailbox, "learning , development".

when doris sends emails "learning & development", however, email stored in own "sent items" mailbox, not for "learning , development".

i've tried setting rule on doris's "sent iems" folder move emails send from "learning , development" "learning , development" "sent items" folder doesn't seem work (either whensending email or running rule manually) . please see screen prints below details.

the thing can think of outlook getting confused, having 2 separate folders called "sent items", don't know this.

any ideas?

thanks!

 

hi oldhasbeen,

 

it's expected behavior. sent items store in delegate's mailbox default. if you'd sent items stored in shared mailbox's sent items folder also, may enable following function in admin center.

 

admin center>groups>shared mailboxes>choose mailbox>sent items>edit>enable desired options click save. please check following screenshot.

 


regards,

leo



Office / Outlook / Windows 10 / Office 365 for business



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