Trying to Add Pop Account After Recent Update - Microsoft Community

i've been able add pop account using same settings until recent update. different set of screens go thru , end "something went wrong , outlook couldn’t set account. please try again. if problem continues, contact email administrator." error message.

i tried using previous version before update , manual setup using same settings, error. smtp relay error 550 5.7.60

has changed prevent adding pop account without other change needs made behind scenes?

hello patrickh_cc,

the pop setting should this:

server name: outlook.office365.com
port: 995
encryption method: tls

server name: smtp.office365.com
port: 587
encryption method: starttls

did check if pop enabled user in office 365? please kindly have check in exchange admin center > recipient > double click on mailbox > mailbox features > pop.

besides, if want use account via multiple devices, try adding account via imap or default exchange method, succeed? did try adding pop account in other pcs?

if imap:

server name: outlook.office365.com
port: 993
encryption method: tls

if default setting:

just type user email address , password.

best regards,

alison

Office / Outlook / Windows other / Office 365 for business