Error while opening documents stored in SharePoint online team site - Microsoft Community

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hi team,

we see below error while opening office documents stored in sharepoint online site using office client application. reinstalling ms office , internet explorer 11 didn't fix issue.   fix issue?

error 1 : sorry, can't open "document url" because server isnt responding.

error 2: sorry, couldn't open "document url".

thanks,

sunitha 

hi sunitha,

based on description, encounter error messages when open documents stored in sharepoint online. suggest check following:
    1. refer article , check if in situation: “sorry, can’t perform action" error when try open document onedrive business, onedrive, or sharepoint site
    2. follow detailed steps in article try fixing problems opening documents in sharepoint libraries.
    
besides, better understand situation , you, please provide information below:
    1. issue occur 1 specific file or files?
    2. issue occur 1 sharepoint library or libraries in sharepoint online?
    3. detailed steps , related screenshots how encounter issue , error messages.
    4. go file> account> product information, capture screenshot office version.

regards,
yoga


Office / SharePoint Online / Windows other / Office 365 for business



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