Word cannot open the existing global template - Microsoft Community
Office / Word / Mac / Office 2016 for Mac
split thread.
i have problem also.
when error message ( "word cannot open existing global template [normal.dotm]"),
i can delete , recreate normal.dotm no problems (located at ~/library/group containers/ubf8t346g9.office/user content/templates), stop working after day or two.
since have few (10 or so) custom keyboard commands need, have re-add them template every time.
work-around:
store keyboard shortcuts in different template.
put template in word startup folder load automatically add-in.
Office / Word / Mac / Office 2016 for Mac
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