Specific Microsoft word attachment not appearing in recipient mailbox - Microsoft Community

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hi team 

i have client unable send specific word document attachment. when email sent recipient email received attachment not appearing in inbox. have tried message trace ecp , appears delivered, doesn't have in spam diagnostics either. have scanned file eset antivirus nothing suspicious has been detected. doesn't have special characters in name , there no links in file either. please can advise on specific issue?

hi eithsham,

for identify causing issue, need confirm information. please answer following:

  • when client first encounter issue?
  • where original location of word file trying send? saved on pc?
  • are able see emails attachment on sent items?
  • have tried sending email attachments , see if it's there?



Outlook.com / Email / Sending, receiving, and reading email



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