Can’t save on word - Microsoft Community

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can no longer change or save document on ipad , logged in valid accound want more money? or why cant edit if paying an account?

hi fernando,

we need valid license use office app on ipad. please try navigating office 365 subscriptions page office 365 account check if have the latest destop version of office license. 

if don't have license, may need let organization's admin assign you or need subscribe 1 office 365 subscription includes license such office 365 business premium, office 365 enterprise e1 , on. reference: office 365 plan options.

if have license, we'd confirm few things investigation

1.  please capture screenshot of office 365 subscriptions page. protect privacy, please share screenshot via private message.

2.  when can't change or save document on ipad, there error message? if so, please capture screenshot.

3.  can change or save document on ipad previously?

4.  these documents stored? on onedrive business or sharepoint online?

5.  can edit these documents on office online?

regards,

joanne



Office / Word / iPhone & iPad / Office 365 for business



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