Cannot log in to Outlook app on my Galaxy s7 - Microsoft Community

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my goal have synched copies of outlook calendar, email, , contacts on pc , phone.  

i have samsung galaxy s7 has current updates.  i have installed outlook app cannot past password screen.  

  1. i  installed outlook app.  
  2. i open app , tap blue "get started" button.
  3. i enter email prompted.
  4. next screen prompts me enter password, , tap "sign in" button.
  5. it loads moment, displays message "server configuration updated.  please log in again."  and re-displays enter password screen.
  6. i re-enter password, tap "sign in" ,  get message "the account or password incorrect.  please try again."  and re-displays password screen.
  7. i re-enter password again, , asked "let app access info?" , tap yes.  
  8. it goes password screen , steps 4-8 repeat many times i'm willing try.

i have uninstalled , re-installed outlook app on phone twice.  

i have cleared cache , data outlook app on phone.

i have restarted phone.  

i have logged out of outlook.com account on outlook 2013 (current on updates) program on pc (windows 7 professional) , on web-based version (via google chrome).  

how can past password screen?

thank you.

[moved from: outlook.com / email / connecting outlook.com apps , devices]

hi jamie,

one of probable reason why asking password prompt app password on account turned on. can follow steps here to fix issue.

keep updated if comes can further assist you.



Office / Outlook / Android phone & tablet / Office Mobile apps



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