Not receiving emails in Office 365 - Microsoft Community

-

three few days ago office 365 email stopped receiving emails. can still send them. happens regardless of whether i'm in outlook on mac, or on web version.

a friend got error message when trying email me:

s***@m***************.com
microsoft exchange has been trying deliver message without success , has stopped trying. please try sending message again, or provide following diagnostic text system administrator.


diagnostic information administrators:

generating server: n*.s*******l.com

s***@m***********.com
#< #5.4.7 smtp; 554 5.4.7 [internal] exceeded max time without delivery> #smtp#

<modified moderator due privacy>

hi sam,

may know whether issue happen every incoming (internal/external) email or specific sender incoming email?

make sure inbound mail flow working correctly office 365 side. please using remote connectivity analyzer inbound smtp email test, follow these steps below: 

1. browse microsoft remote connectivity analyzer tool @ following website: https://testconnectivity.microsoft.com/
2. select office 365 tab>under internet email tests > run test inbound smtp email. complete required fields on form, , click perform test.

provide detailed inbound test result , email domain (e.g. contoso.com) via private message further analysis.

best regards,
shyamal


Office / Outlook / Mac / Office 365 for business



Comments

Post a Comment

Popular posts from this blog

KB2566790 Persists after Creating DNS Records - Microsoft Community

-
Image
hello, we trying use skype business. tried sign in, , got following error. we followed the  instructions here . used remote connectivity analyzer , failed. we added srv , cname records our dns server, , the  remote connectivity analyzer  passed 4. however, still cannot log skype business, , same error when try. when adding srv records, our dns server did not have place enter service or protocol, entered them in "name" field using following pattern: _service._protocol.domain.com what else wrong? **post transferred skype office skype business better assistance.** seems took little time dns server register new entries. it's working now. Office / Skype for Business / Windows 10 / Office 365 for business
Read more

Outlook 2016 for Mac - Multiple Issues, Error 17884 - Microsoft Community

-
working mac users @ business. have few issues outlook 2016 not seem have clear cut solutions can find searching community. new emails - messages sporadically go straight outbox after being sent, not send until user exits re-opens outlook, work after multiple restarts. error code see corresponding 17884 sync status - thousands of items have yet synced. sync status show proper statistics items syncing, statistics change 'server busy' , have no idea if still syncing in background or hung up. using 'sync folder' or 'send & receive' stack more items sync status window no progress made. connection window in bottom right corner - upon start up, display 'not connected'. can leave outlook open prolonged period of time , never change, if change status of outlook online offline multiple times in tools window. so far have rebuilt profile scratch within outlook tried opening outlook on multiple wifi networks tried ope...
Read more