Can't login into microsoft account or windows 10 computer - Microsoft Community

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hi,

i'm helping out friend not computer friendly.  year ago updated computer windows 10 , has been great month ago when tried login computer got message told password incorrect.  tried , double check me doing right.  never go account online , change that's beyond her.  have tried login both computer , microsoft account , cannot.  running out of ideas fix problem , afraid have format computer , start again concerning since don't have windows 10 disk , not sure when formatting updated machine updated for free when microsoft was offering free upgrade.  open , suggestions , gratefully accept , all help.

have great day.

b.



Outlook.com / Security, privacy, and accounts / Other



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