Word and Excel files stuck when saving to One drive or to 365 Group - Microsoft Community

-

hi, are using 365 in our organization.

we have issue few users saving word , excel files directly onedrive(locally) , files stuck every time , freezing , crushing.

when saving file local place , not local onedrive it's working great , saving immediately.

we tried lot of stuff , still can't understand why it's happening users while it's not happening others.

what tried :

  • office repair, quick , full
  • all windows + office updates installed
  • reinstall office(from 365 portal)
  • read lot of google articles word\excel options can change
  • replace laptop clean windows , office installation(i5,16ram,ssd disk)

any suggestions?

***post moved moderator appropriate forum category.***

hi avital,

which onedrive sync client using? confirm, hover on onedrive sync client on system tray, when see pop box name, take screenshot , send us.

meanwhile, please provide following information troubleshoot issue:

  1. right-click onedrive cloud icon in notification area, @ far right of taskbar, select settings, click about tab, confirm onedrive version.
  2. provide screenshot of office 2016 product information. screenshot, open word/excel 2016 on system, click file>account, capture screenshot of information mentioned under product information.
  3. please check if there’s custom add-in creating problem.

thanks,

neha



Office / Word / Windows 10 / Office 365 for business



Comments

Post a Comment

Popular posts from this blog

Word VBA userform - Microsoft Community

-
have word userform 'shows' word document opens. near completion design encountering problems when open word. 'word has stopped working 'error message , cannot understand why inconsistent , error message not, once error message version of userform ruined , cannot opened. has else experienced error? Office / Word / Microsoft Office Programming / Office 2013
Read more

KB2566790 Persists after Creating DNS Records - Microsoft Community

-
Image
hello, we trying use skype business. tried sign in, , got following error. we followed the  instructions here . used remote connectivity analyzer , failed. we added srv , cname records our dns server, , the  remote connectivity analyzer  passed 4. however, still cannot log skype business, , same error when try. when adding srv records, our dns server did not have place enter service or protocol, entered them in "name" field using following pattern: _service._protocol.domain.com what else wrong? **post transferred skype office skype business better assistance.** seems took little time dns server register new entries. it's working now. Office / Skype for Business / Windows 10 / Office 365 for business
Read more

Outlook 2016 for Mac - Multiple Issues, Error 17884 - Microsoft Community

-
working mac users @ business. have few issues outlook 2016 not seem have clear cut solutions can find searching community. new emails - messages sporadically go straight outbox after being sent, not send until user exits re-opens outlook, work after multiple restarts. error code see corresponding 17884 sync status - thousands of items have yet synced. sync status show proper statistics items syncing, statistics change 'server busy' , have no idea if still syncing in background or hung up. using 'sync folder' or 'send & receive' stack more items sync status window no progress made. connection window in bottom right corner - upon start up, display 'not connected'. can leave outlook open prolonged period of time , never change, if change status of outlook online offline multiple times in tools window. so far have rebuilt profile scratch within outlook tried opening outlook on multiple wifi networks tried ope...
Read more