Cant access my old hotmail account or XBOX live. Cannot remember - Microsoft Community

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have old hotmail account. i've had since teenager. i'm 32. anyway, changed phone , number few months , couldn't remember information. ever used email on phone , didn't need input password every time. includes alternative email account. i've tried multiple times gain access through recovery pathway , can't gain access. set silly. more annoying, can't access xbox live asked password. i've purchased 12 month xbox live subscription. useless. have access nothing. know personal details. knows emailed last or title of last emails were. it's ridiculous. please can rectify me.

hi sean,

there several ways on how can regain access account. best contact our friends accounts , billing department have tools determine account used. can in touch them here.

feel free post should need further assistance.



Outlook.com / Security, privacy, and accounts / Other



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