Accounts on Outlook email program - Microsoft Community

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have 2 accounts on outlook 2016.  primary account @q.com.  other @hotmail.com.  until messages received or sent either account.  hotmail account no longer works.  help!

hi marilyn,

there different reasons why cannot send or receive emails. it's possible has credentials or account settings. isolate issue, we'd know following:

  • when did issue start?
  • have made changes on email account or on device prior issue?
  • which version of outlook using? know how check outlook version, click here.
  • are getting error messages or codes?  if yes, can send screenshot?
  • are experiencing issue on outlook desktop app or mail app?
  • can tell how outlook configured? using pop, imap, or microsoft exchange?

we'll waiting response.



Office / Outlook / Windows 10 / Office 2016



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