Only 'Outlook 2016' fails to populate IMAP folders - ALL OTHER - Microsoft Community

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please not respond following generic generalized recommendation. please read particulars first. thx!
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context:
following problem happens in outlook 2016 (win10). not happen in outlook 2002 (win10), thunderbird (win10), or apple mail (osx 10.12).  consistent across different computers. mail server professional mail provider. server, port , other settings ones recommended provider.  

problem:
in outlook 2016 (win10), of imap folders remain empty after syncing, though webmail shows them contain messages..  "inbox" contain messages, 3 of 50 or imap folders.  vast majority not populate.  (the folders there, empty.)  newly created folders show contents, whether created in webmail, or outlook 2016.

common fixes have tried:
> root folder path = inbox, un- , re- subscribing folders
> checking / unchecking "show subscribed folders"
< clearing views & filters
> mail keep offline =

ps - tried:

> deleting , recreating email account
> creating different mail "profile" , recreating account



Office / Outlook / Windows 10 / Office 2016



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