Can't login to OutLook because of previous account - Microsoft Community

-

hi all,

my client had office 365 installed on computer (desktop version) while company a.  when left company , purchased own o365 licence, uninstalled o365 , reinstalled web portal.

however, when launches outlook, still shows old email address associated outlook.  when enters new email/password, repeats login box.  has verified can login (new) account information through web portal.

i move .ost files folder see if help. didn't.  deleted old email account , added in new company b email account.  hasn't helped.

how outlook forget old company email , allow him login outlook.  launching word, excel etc works fine , programs show new , current account information.

tia,

miles

see if create new outlook profile if address issue, https://support.office.com/en-us/article/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d.  if old profile no longer needed or never need use account again can delete it.  double check before deleting.  not able reconnect old ost again if delete old profile.  



Office / Outlook / Windows 10 / Office 365 for business



Comments

Post a Comment

Popular posts from this blog

KB2566790 Persists after Creating DNS Records - Microsoft Community

-
Image
hello, we trying use skype business. tried sign in, , got following error. we followed the  instructions here . used remote connectivity analyzer , failed. we added srv , cname records our dns server, , the  remote connectivity analyzer  passed 4. however, still cannot log skype business, , same error when try. when adding srv records, our dns server did not have place enter service or protocol, entered them in "name" field using following pattern: _service._protocol.domain.com what else wrong? **post transferred skype office skype business better assistance.** seems took little time dns server register new entries. it's working now. Office / Skype for Business / Windows 10 / Office 365 for business
Read more

Outlook 2016 for Mac - Multiple Issues, Error 17884 - Microsoft Community

-
working mac users @ business. have few issues outlook 2016 not seem have clear cut solutions can find searching community. new emails - messages sporadically go straight outbox after being sent, not send until user exits re-opens outlook, work after multiple restarts. error code see corresponding 17884 sync status - thousands of items have yet synced. sync status show proper statistics items syncing, statistics change 'server busy' , have no idea if still syncing in background or hung up. using 'sync folder' or 'send & receive' stack more items sync status window no progress made. connection window in bottom right corner - upon start up, display 'not connected'. can leave outlook open prolonged period of time , never change, if change status of outlook online offline multiple times in tools window. so far have rebuilt profile scratch within outlook tried opening outlook on multiple wifi networks tried ope...
Read more