hi all,
my client had office 365 installed on computer (desktop version) while company a. when left company , purchased own o365 licence, uninstalled o365 , reinstalled web portal.
however, when launches outlook, still shows old email address associated outlook. when enters new email/password, repeats login box. has verified can login (new) account information through web portal.
i move .ost files folder see if help. didn't. deleted old email account , added in new company b email account. hasn't helped.
how outlook forget old company email , allow him login outlook. launching word, excel etc works fine , programs show new , current account information.
tia,
miles
see if create new outlook profile if address issue, https://support.office.com/en-us/article/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d. if old profile no longer needed or never need use account again can delete it. double check before deleting. not able reconnect old ost again if delete old profile.
Office / Outlook / Windows 10 / Office 365 for business
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