My Office 365 Email not retrieving any msgs? - Microsoft Community

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hello, 

i set office 365 account in outlook on iphone, , on desktop app on mac, in additional adding email inside google apps primary email.

i received many emails since yesterday...i can check them on sub-folder inside gmail, couldn't find on mac or iphone outlook app!!

what should do?

hi kareem,

 

there seems client synchronization issue. have checked connection status of these 2 clients?

 

in addition, there other accounts in outlook ios or outlook mac? if so, can receive emails? doing can narrow down if it’s client issue.

 

do colleagues encounter issue?

 

in exchange admin center > recipient > mailboxes > choose > edit > mailbox features, check if outlook on web,  mapi enabled.

if not office 365 admin, may need involve admin here check settings.

 

thanks,

brook



Office / Outlook / Mac / Office 365 for business



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