Outlook freezes when searching - Microsoft Community

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hello team,

regarding colleague having outlook issue while searching in shared mailbox. outlook freezes when typing in search bar without pressing enter. have repaired , uninstalled , installed again no luck. have found indexing status hundreds of results decreasing slowly. , remains same several minutes , goes not responding when click again . not him other team members while searching in shared mailbox . i done rebuild indexing. receive hundreds of mails in day in folder.

please assist.


thanks
faizan chaudhary

hi faizan,

 

based on description, there hundreds of mails stored in shared mailbox in day , last several years. probable cause, therefore , reinstall, rebuild indexing useless. , users in organization encounter issue . if wrong ,please correct me .

 

it recommend archive mail . may help.  besides ,you can try use advanced searching. may workaround.

 there solution may help. can try change cache mode 3 months. more details:https://support.office.com/en-us/article/turn-on-cached-exchange-mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c

if issue persists, feel free tell me.

 

thanks,

carlos 



Office / Outlook / Windows other / Office 365 for business



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