Any Office program crashes on start while connected to the corporative - Microsoft Community

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hi,

this happened on 3 computers of our company, on 2 of them issue fixed after several re-installs , keeping computer connected external network full day.

scenario: computer windows 7 pro 64bit, office 2016 32bit  (deferred channel: version 1701 [7766.2099] (user e3 o365 account). office program crash on start when computer connected corporative network, either lan or wifi. if computer connects external network, crash not happen , office apps work ok.

we using proxy .pac file (being zscaler our provider). on 300 computers case right now.

skype business program not crash. apps work on safe mode, although end crashing @ point.

this outlook , excel, example, showing once crash:

problem signature:
  problem event name: appcrash
  application name: outlook.exe
  application version: 16.0.7766.2099
  application timestamp: 5974fbea
  fault module name: kernelbase.dll
  fault module version: 6.1.7601.23807
  fault module timestamp: 5915f98e
  exception code: e06d7363
  exception offset: 0000c54f
  os version: 6.1.7601.2.1.0.256.48
  locale id: 1031
  additional information 1: c37f
  additional information 2: c37f35fba77246ce449fc6778d6e1e6a
  additional information 3: 82e0
  additional information 4: 82e0467855f6e9c0ef9f829840d8008b


problem signature:
  problem event name: appcrash
  application name: excel.exe
  application version: 16.0.7766.2099
  application timestamp: 595a6ab2
  fault module name: kernelbase.dll
  fault module version: 6.1.7601.23807
  fault module timestamp: 5915f98e
  exception code: e06d7363
  exception offset: 0000c54f
  os version: 6.1.7601.2.1.0.256.48
  locale id: 1031
  additional information 1: c37f
  additional information 2: c37f35fba77246ce449fc6778d6e1e6a
  additional information 3: 82e0
  additional information 4: 82e0467855f6e9c0ef9f829840d8008b

attempted: office uninstall/reinstall. license/activation removal , re-activated. installed latest office updates , latest windows security updates. 

i create new user profile honest love avoid this user not average user (lots of customized programs etc etc) - , fixed on 2 other computers commented, connecting external networks.

can please assist on one? let me know if need me add kind of logs etc.

thanks.

***post moved moderator appropriate forum category***

hi manuel,

as issue occurs on specific computer same network connection other normal computers in environment. meanwhile, office suite on problematic computer works when changing network connection external network. so, think issue more related operating system , network level. if issue occurs again on computer. suggest post new thread under windows category in our forum further investigation. specific channel handles operating system related issues , questions.

best regards,

tim



Office / Outlook / Windows other / Office 365 for business



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